Refund and Returns Policy

At BRB Sweets, we are committed to delivering fresh and high-quality sweets with every order. Your satisfaction is very important to us. Please review our refund and returns policy below:

1. Returns

Due to the perishable nature of our sweets, we do not accept returns once an order has been delivered. We take the utmost care in packing and delivering your products fresh and securely.

2. Refunds

If you receive an order that is:

    • Incorrect
    • Damaged
    • Stale or spoiled upon delivery

Please contact us immediately within 24 hours of receiving your order. You can email us at [brbsweets3@gmail.com] or call [8816003813] with your order details and clear photographs of the product.

After reviewing the issue:

    • If eligible, a full refund or a replacement will be processed.
    • Refunds will be made via the original method of payment within 7-10 business days.

3. Order Cancellations

Orders can only be canceled within 2 hours of placing them. After this window, cancellations are not possible as we begin preparing your fresh sweets.

4. Non-Refundable Items

    • Customized sweets orders
    • Bulk or corporate gift orders
    • Products returned without proper proof of purchase

5. Contact Us

    • Email: brbsweets3@gmail.com
    • Phone: +8816003813
    • Hours: 9 AM – 8 PM, Monday to Saturday

For any concerns related to refunds or returns, please contact our customer service:

We appreciate your understanding and look forward to serving you with the sweetest experience!

6. Eligible Issues for Replacement

Replacement or exchange is only allowed for products that are damaged, defective, or incorrect upon arrival.

7. No Return for Personal Preference

Returns or exchanges based on personal taste preferences or change of mind are not accepted.

8. Responsibility for Return Shipping

In some cases, customers may be responsible for paying the return shipping costs unless the error was made by BRB Sweets.

9. Policy Changes Without Notice

BRB Sweets reserves the right to modify or update their Refund and Returns Policy at any time, without prior notification.

10. Customer Support Availability

Customer service is available to assist with replacement or exchange requests from Monday to Saturday during business hours.